We ship with DPD, DHL, GLS, Hermes, and German Post. The parcel service we use depends on the dimensions and size of the package. If you prefer a specific parcel service, please let us know using the comments field during the ordering process, and we'll see if that's possible.

As soon as your order is packed and ready for shipping, you'll receive a shipping notification from us via email. This email will include the parcel service provider and the tracking number. Unfortunately, this email may end up in your spam folder, so be sure to check your spam folder as well!

After receiving your order, you can return it within 30 days without giving a reason. We will provide you with a free return label to send the goods back to us. It's best to use the same shipping box. We will refund your money immediately after receiving the goods via the payment method you used (PayPal, Amazon, credit card, etc.). The best way to do this is to email us at info@sportikel24.com or call us at +491590 4838258.

We generally cannot accept shipments without postage paid, and returns will be at your expense!

We'll cover the return shipping costs! We'll provide you with a free return label to send the item back to us. It's best to use the same shipping box.

Unfortunately, it does happen from time to time that a shipment is damaged during shipping. We are very sorry if this has happened. Please contact us by email or phone to clarify any further steps. We will do our best to complete your order as quickly as possible.

For larger orders or items with different lengths, etc., we reserve the right to ship your order in multiple packages. Unfortunately, these packages, even if shipped on the same day, will not necessarily be delivered on the same day. Therefore, we ask for your patience.

However, if something is missing from your order, please contact us by email or phone. We will, of course, ship any missing parts or items free of charge.

The standard delivery time for international shipping is 3-5 business days. In some northern and southern European countries it can sometimes take 7-10 business days. We know, it is a long waiting time, but there is nothing we can do about it. If your order hasn't arrived after 14 business days, please contact us immediately by email or phone and we will figure out a solution.

We work with PayPal for invoice and direct debit payments. PayPal handles the entire payment process for us. PayPal checks the identity and creditworthiness of customers during the ordering process in order to then decide whether invoice payment is possible. This is the only way we as a small company can offer invoice payment.
The reasons for deactivating bill payment can be varied:

• Due to the lack of a central register, it often happens that customers cannot be assigned to the specified billing address. This may be particularly the case if you have recently moved
• You have entered a company address
• You have specified a nickname or artist name
• The billing address differs from the delivery address
• The delivery address should be a packing station
• There are negative payment experiences for the inquiring customer at PayPal or at the data sources used by PayPal
• There are too many unpaid order transactions at PayPal. Please check any outstanding invoices and pay them
• The customer's individual order limit has been exceeded for the requested purchase